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Pay-In Requests

Last updated: 2026-10-02

Track and check every Pay-In Request your system has created, from waiting on a customer's transfer through to a successful match.

Pay-In Requests

A Pay-In Request is "a request asking the customer to send you money" — one request per ask. It's usually accompanied by a QR Code or a destination account number for the customer to transfer into. This is where you track each request's status: whether anyone has transferred money yet, and whether it was matched successfully.

Pay-In Requests aren't created from this page

  • This page is for viewing and tracking Pay-In Requests only — there's no "Create New" button.
  • Every Pay-In Request is created by your own backend system via an API call (find the URL in the Payment Endpoint tab on the Merchant Info page). For example, when a customer clicks "pay" on your website or app, your system calls the API to request a QR Code for the customer to scan.

Screenshot

Pay-In Requests list page

Number What it is
1 Filters: text search, status, P2P type, time range
2 Refresh button and Export CSV button
3 Table columns: Date (click for details), Merchant, Amount, Fee, Destination Account, Payer, Status, Reference Number
4 Notice badge (triangle icon) — click to see the system's automated warning logs tied to this record (if the customer attached a slip, a paperclip icon badge showing the slip count appears right next to it)

What you can do here

Search and filter the list

Use the full-text search box together with the status and time-range filters to find a Pay-In Request faster. For example, filter by "Pending" status to see which requests are still waiting for the customer to transfer money.

Read each record's status

Status Meaning
Paid / Approved The system successfully matched this request against an incoming transfer. You'll see a link to the resulting Pay-In Transaction.
Pending No transfer has matched this request yet. An age counter (e.g. "12 minutes", "2 hr 5 min") shows how long it's been waiting.
Rejected / Error The record couldn't be confirmed or matched. There's usually a reason shown below the status.

Open a request's details

Pay-In Request detail page

Number What it is
1 General Information — created/expiry date, amount, destination bank account, reference number
2 Slip Link button — generates a link/QR for the customer to upload a slip
3 Status + notice badge (if any)

Click the date on any row to open that request's full details. On the detail page you'll see:

  • General Information — created date, expiry date, requested/actual amount, destination bank account, Reference 1-3
  • Attached slips — if a customer uploaded a slip against this request, click the "Slip (count)" button to view the slip image full-screen; swipe through them one at a time if there are multiple
  • Slip Link — a button to generate a single-use link/QR Code you can send the customer so they can upload their transfer slip for this specific request — useful when automatic matching fails and you need to confirm with a slip instead
  • Processing steps — the sequence of actions the system took on this request (if any)

Good to know

  • If you see a red banner warning "Duplicate slip reference number found" with a link to another request, it means the attached slip has the same reference number as a slip already uploaded against a different request — the system flags this to prevent slip reuse. Check it before proceeding further.
  • Notice badges appear across several pages of the system (not just this one) and all work the same way — you can always click one to see what caused it.